Returns and complaints
On this page we have gathered the rules for returns and complaints that apply in the www.pracowniagitar.pl shop. The full wording can be found in the Terms and Conditions, in chapters 7, 8, 9 and 12.
1. Right to withdraw from an agreement for the purchase of goods
A Customer who is a Consumer and has concluded a distance agreement may withdraw from it within 14 days without giving a reason.
In the event of withdrawal, the Sales Agreement is deemed not to have been concluded.
The Customer may submit a declaration of withdrawal in writing to: pasaż Stokłosy 11, 02-787 Warsaw, Poland, or by e-mail to:
2. Returning goods
The Customer must return the Product to the Seller promptly, and no later than 14 days from the day of withdrawal.
3. Refund of payments
The Seller refunds all payments received from the Customer, including delivery costs (except additional costs resulting from the Customer choosing a delivery method other than the cheapest one offered by the Shop), promptly and in any case no later than 14 days from receiving the declaration of withdrawal.
The Seller makes the refund using the same means of payment used by the Customer, unless the Customer has expressly agreed to another method.
4. When the right of withdrawal does not apply
The right of withdrawal does not apply in the cases set out in Article 38 of the Act on consumer rights, in particular to non-prefabricated goods made to the Consumer specification.
5. Withdrawal from an agreement for a service
The Customer has the right to withdraw from an agreement for the performance of a service without giving a reason, no later than on the day the service is ordered.
In the event of effective withdrawal, the Seller refunds all payments made promptly and no later than 14 days from receiving the declaration, using the same payment method as the Customer, unless the parties agree on another form of refund.
6. Complaints
The Customer has the right to submit a complaint about purchased services or products if they find physical defects or non-conformity with the agreement.
A complaint should be submitted by e-mail to: kontakt@pracowniagitar.pl or in writing to the registered address of the workshop.
Pracownia Gitar handles the complaint within 14 calendar days of receiving it and informs the Customer of the decision by e-mail or telephone.
Complaints about services may be submitted within 30 days of their performance.
7. Shipping costs for complaints
Where a complaint is accepted, Pracownia Gitar bears the cost of returning the defective product.
Where a complaint is rejected, those costs are borne by the Customer.
8. Contact
Pracownia Gitar
pasaż Stokłosy 11, 02-787 Warsaw, Poland
kontakt@pracowniagitar.pl