ul. Pasaż Stokłosy 11 (metro Ursynów)

+48 572 831 524

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Privacy Policy

Privacy Policy

This privacy policy describes how we process information about you, including personal data and cookies.

1. General information

  1. Terms of use: this Privacy Policy sets out the rules for processing the personal data of users of the Pracownia Gitarshop. Use of the shop services is also subject to the Terms and Conditions, which set out the conditions of service and the rights and obligations of Customers.
  2. This policy applies to the website operating at: pracowniagitar.pl
  3. The website operator and Controller of personal data is: 
    – company: AOAO studio Andrzej Ostrowski
    – registered office: ul. Stokłosy 2/4 m33, 02-787 Warsaw, Poland
    – VAT ID (NIP): 9512349420
    – business register number (REGON): 521891406
  4. Contact e-mail address of the operator: kontakt@pracowniagitar.pl
  5. The operator is the Controller of your personal data with regard to data provided voluntarily on the website.
  6. The website uses personal data for the following purposes:
    1. Running a newsletter
    2. Running a comment system
    3. Running online chat conversations
    4. Handling enquiries sent through the contact form
    5. Preparing, packing and shipping goods
    6. Performing ordered services
  7. The website obtains information about users and their behaviour in the following ways:
    1. Through data entered voluntarily in forms, which is then entered into the operator's systems.
    2. By storing cookie files on end devices.

2. Selected data protection methods used by the operator

  1. Login pages and pages where personal data is entered are protected at the transmission layer (SSL certificate). Personal data and login details entered on the site are therefore encrypted on the user's computer and can only be read on the target server.
  2. User passwords are stored in hashed form. The hashing function works one way, it cannot be reversed, which is the current standard for storing user passwords.
  3. The operator changes its administrative passwords periodically.
  4. To protect data, the operator makes regular backups.
  5. A significant part of data protection is the regular updating of all software used by the operator to process personal data, which in particular means regular updates of software components.

3. Hosting

  1. The website is hosted (technically maintained) on the servers of: WEBD.PL
  2. To ensure technical reliability, the hosting company keeps logs at server level. The following may be recorded:
    • resources identified by URL (addresses of requested resources: pages, files),
    • time the request was received,
    • time the response was sent,
    • client station name, identified through the HTTP protocol,
    • information about errors that occurred during the HTTP transaction,
    • the URL of the page previously visited by the user (referer link), where the visit came through a link,
    • information about the user's browser,
    • information about the IP address,
    • diagnostic information relating to self-service ordering through forms on the site,
    • information relating to e-mail sent to and from the operator.

4. Your rights and further information on how data is used

  1. In some situations the Controller is entitled to pass your personal data to other recipients, where this is necessary to perform the contract concluded with you or to fulfil obligations resting on the Controller. This concerns the following groups of recipients:
    • the hosting company, as a processor
    • couriers
    • postal operators
    • law firms and debt collectors
    • payment operators
    • authorised employees and associates who use the data in order to operate the site
    • companies providing marketing services for the Controller
  2. Your personal data is processed by the Controller no longer than is necessary to carry out the related activities laid down by separate regulations (for example on accounting). Marketing data will not be processed for longer than 3 years.
  3. You have the right to request from the Controller:
    • access to your personal data,
    • its rectification,
    • its erasure,
    • restriction of processing,
    • and data portability.
  4. You have the right to object to the processing referred to in point 3.2 where personal data is processed for the purposes of legitimate interests pursued by the Controller, including profiling. The right to object cannot be exercised where there are compelling legitimate grounds for processing which override your interests, rights and freedoms, in particular the establishment, exercise or defence of legal claims.
  5. You may lodge a complaint about the Controller's activities with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, Poland.
  6. Providing personal data is voluntary, but necessary for the website to operate.
  7. Automated decision-making, including profiling, may be applied to you in order to provide services under the contract concluded and for the Controller's direct marketing.
  8. Personal data is not transferred to third countries within the meaning of data protection law. This means that we do not send it outside the European Union.

5. Information in forms

  1. The website collects information provided voluntarily by the user, including personal data where provided.
  2. The website may record information about connection parameters (time stamp, IP address).
  3. In some cases the website may record information making it easier to link the data in a form with the e-mail address of the user filling it in. In such a case the user e-mail address appears inside the URL of the page containing the form.
  4. Data provided in a form is processed for the purpose arising from the function of the particular form, for example to handle a service request or make commercial contact.

6. Administrator logs

Information about user behaviour on the site may be logged. This data is used to administer the site.

7. Significant marketing techniques

  1. The operator uses statistical analysis of site traffic through Google Analytics (Google Inc., based in the USA). The operator does not pass personal data to the provider of this service, only anonymised information. The service relies on cookies stored on the user's end device. As regards information about user preferences collected by the Google advertising network, the user may view and edit information derived from cookies using a tool provided by Google.
  2. The operator uses remarketing techniques, which allow advertising to be matched to the user's behaviour on the site. This may give the impression that the user's personal data is used to track them, but in practice no personal data is passed from the operator to advertising providers. The technical condition for such activity is that cookies are enabled.
  3. The operator uses the Facebook pixel. This technology means that Facebook (Facebook Inc., based in the USA) knows that a person registered there is using the website. It relies on data for which Facebook is itself the controller; the operator does not pass any additional personal data to Facebook. The service relies on cookies stored on the user's end device.
  4. The operator uses a solution that automates the operation of the website in relation to users, for example one that can send an e-mail to a user after they have visited a particular subpage, provided that the user has consented to receiving commercial correspondence from the operator.

8. Information about cookies

  1. The website uses cookies.
  2. Cookies are IT data, in particular text files, which are stored on the end device of a website user and are intended for use with the website. Cookies usually contain the name of the website they come from, how long they are stored on the end device and a unique number.
  3. The entity placing cookies on the end device of a website user and accessing them is the website operator.
  4. Cookies are used for the following purposes:
    1. maintaining the session of a website user (after logging in), so that the user does not have to re-enter their login and password on every subpage;
    2. the purposes set out above under "Significant marketing techniques".
  5. Two basic types of cookies are used on the website: session cookies and persistent cookies. Session cookies are temporary files stored on the user's end device until they log out, leave the website or close the software (web browser). Persistent cookies are stored on the user's end device for the time specified in the cookie parameters or until they are deleted by the user.
  6. Web browsing software (a web browser) usually allows cookies to be stored on the user's end device by default. Website users may change these settings. A web browser makes it possible to delete cookies. It is also possible to block cookies automatically. Detailed information on this can be found in the help or documentation of the browser.
  7. Restrictions on the use of cookies may affect some of the functions available on the website.
  8. Cookies placed on the end device of a website user may also be used by entities cooperating with the website operator, in particular: Google (Google Inc., based in the USA), Facebook (Facebook Inc., based in the USA), Twitter (Twitter Inc., based in the USA).

9. Managing cookies, how to give and withdraw consent in practice

  1. If you do not want to receive cookies, you can change your browser settings. Please note that disabling cookies necessary for authentication, security and maintaining user preferences may make it harder, and in extreme cases impossible, to use the website.
  2. To manage cookie settings, select the browser you use from the list below and follow the instructions:
  3. Mobile devices: