ul. Pasaż Stokłosy 11 (metro Ursynów)

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Terms & Conditions

Terms and Conditions

1. GENERAL PROVISIONS

The www.pracowniagitar.pl shop operates on the terms set out in these Terms and Conditions.
These Terms and Conditions set out the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.pracowniagitar.pl shop, the rules for providing those services, and the conditions for concluding and terminating agreements for the provision of services by electronic means.
Every Service Recipient, from the moment they take steps to use the Electronic Services of the www.pracowniagitar.pl shop, is obliged to comply with these Terms and Conditions.
In matters not covered by these Terms and Conditions, the following apply:

  • the Act of 18 July 2002 on providing services by electronic means,

  • the Act of 30 May 2014 on consumer rights,

  • the Act of 23 September 2016 on out-of-court resolution of consumer disputes,

  • the Act of 23 April 1964, the Civil Code, and other relevant provisions of Polish law.

2. DEFINITIONS USED IN THESE TERMS AND CONDITIONS

  1. ORDER FORM, the form available on www.pracowniagitar.pl allowing an Order to be placed.

  2. CUSTOMER, a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.

  3. CONSUMER, a natural person who performs a legal act with an entrepreneur that is not directly connected with their business or professional activity.

  4. ENTREPRENEUR, a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name.

  5. PRODUCT, goods or a service available in the Shop that the Customer can purchase.

  6. TERMS AND CONDITIONS, these Terms and Conditions of the Shop.

  7. SHOP, the Service Provider's online shop operating at www.pracowniagitar.pl.

  8. SELLER, SERVICE PROVIDER, AOAO studio Andrzej Ostrowski, VAT ID (NIP): 9512349420, business register number (REGON): 521891406, Stokłosy 2/4 m33, 02-787 Warsaw, Poland.

  9. SALES AGREEMENT, an agreement for the sale of a Product or Service concluded between the Customer and the Seller through the Shop.

  10. ORDER, the Customer's declaration of intent constituting an offer to conclude a Product Sales Agreement with the Seller.

  11. PRICE, the value expressed in monetary units that the Customer is obliged to pay the Seller for the Product.

3. INFORMATION ABOUT PRODUCTS AND ORDERING

  1. The www.pracowniagitar.pl shop sells Products over the internet.

  2. Products offered in the Shop are new, compliant with the agreement and have been legally placed on the Polish market.

  3. The Customer may also purchase a diagnostic consultation for their instrument through the Shop website.

  4. Information on the Shop's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to buy a specific Product on the terms given in its description.

  5. Product prices are given in Polish zloty (PLN) and include all elements required by law, but do not include any delivery costs.

  6. Orders may be placed through the website using the Order Form (www.pracowniagitar.pl shop), 24 hours a day, all year round.

  7. A condition for placing an Order in the Shop is that the Customer has read and accepted these Terms and Conditions at the time of placing the Order.

4. CONCLUSION OF THE SALES AGREEMENT

  1. To conclude a Sales Agreement, the Customer places an Order in the manner set out in § 3(6) of these Terms and Conditions.

  2. After the Order is placed, the Seller promptly confirms its receipt by sending an e-mail to the address given by the Customer.

  3. The Sales Agreement is concluded when the Customer receives the e-mail referred to in point 2.

  4. Every Sales Agreement is confirmed by proof of purchase enclosed with the Product.

5. METHODS OF PAYMENT

  1. The Seller provides the following methods of payment:
    a) traditional bank transfer to the Seller's bank account:
    Account number: 30 1140 2004 0000 3202 8238 8938 (mBank S.A.)
    b) payment through an electronic payment system (credit cards, BLIK, Przelewy24, Apple Pay, Google Pay).

  2. The Customer is obliged to pay within 3 business days of concluding the Sales Agreement, unless the Sales Agreement provides otherwise.

  3. The Product is shipped only after payment has been made.

6. COST, TIME AND METHODS OF DELIVERY

  1. Product delivery costs are fixed and determined when the Order is placed.

  2. The delivery time comprises the time needed to prepare the Product and the carrier's delivery time:
    a) preparing the Product takes up to 3 business days,
    b) delivery by the carrier takes 1 business day (as declared by the carrier) from dispatch.

  3. Delivery is available in Poland and in European Union countries.

  4. Carriers used: DPD, InPost.

  5. Products purchased in the Shop are sent to the address given by the Customer in the Order Form.

7. PRODUCT COMPLAINTS

  1. Complaints regarding a Product's non-conformity with the agreement:
    a) The basis and scope of the Seller's liability towards a Customer who is a Consumer are set out in the Act of 30 May 2014 on consumer rights.
    b) The basis and scope of the Seller's liability towards a Customer who is an Entrepreneur under warranty are set out in the Civil Code.
    c) The Seller is liable to a Customer who is a Consumer for a Product's non-conformity with the agreement existing at the time of delivery and revealed within 2 years of that time.

  2. Notification of a Product's non-conformity with the agreement and the related request may be made:
    a) by e-mail to: kontakt@pracowniagitar.pl
    b) in writing to: pasaż Stokłosy 11, 02-787 Warsaw, Poland.

  3. A complaint should include as much information and detail about its subject as possible, in particular the type and date of the defect and contact details.

  4. To assess physical defects, the Product should where possible be delivered to: pasaż Stokłosy 11, 02-787 Warsaw, Poland. The Seller collects the Product at its own cost.

  5. The Seller responds to the Customer's request promptly, no later than within 14 days.

  6. If the Seller does not respond within that period, the complaint is deemed justified.

  7. Where a complaint is justified, the Seller bears the cost of repairing or replacing the Product and of delivering it back to the Customer.

  8. If the Consumer makes a declaration on price reduction or withdrawal from the agreement and the Seller does not respond within 14 days, the declaration is effective.

8. RIGHT TO WITHDRAW FROM AN AGREEMENT FOR THE PURCHASE OF GOODS

  1. A Customer who is a Consumer and has concluded a distance agreement may withdraw from it within 14 days without giving a reason.

  2. In the event of withdrawal, the Sales Agreement is deemed not to have been concluded.

  3. The Customer may submit a declaration of withdrawal in writing to: pasaż Stokłosy 11, 02-787 Warsaw, Poland, or by e-mail to: kontakt@pracowniagitar.pl.

  4. The Customer must return the Product to the Seller promptly, and no later than 14 days from the day of withdrawal.

  5. The Seller refunds all payments received from the Customer, including delivery costs (except additional costs resulting from the Customer choosing a delivery method other than the cheapest one offered by the Shop), promptly and in any case no later than 14 days from receiving the declaration of withdrawal.

  6. The Seller makes the refund using the same means of payment used by the Customer, unless the Customer has expressly agreed to another method.

  7. The right of withdrawal does not apply in the cases set out in Article 38 of the Act on consumer rights, in particular to non-prefabricated goods made to the Consumer specification.

 9. RIGHT TO WITHDRAW FROM AN AGREEMENT FOR THE PURCHASE OF A SERVICE

  1. The Customer has the right to withdraw from an agreement for the performance of a service without giving a reason, no later than on the day the service is ordered.
  2. To exercise the right of withdrawal, the Customer must send an unequivocal declaration of withdrawal to the e-mail address of the Seller or in another way allowing it to be effectively delivered before the deadline.
  3. In the event of effective withdrawal, the Seller refunds all payments made promptly and no later than 14 days from receiving the declaration, using the same payment method as the Customer, unless the parties agree on another form of refund.
  4. After the deadline referred to in point 1, withdrawal is not possible and the service is performed under the conditions set out in the order.

10. TYPE AND SCOPE OF ELECTRONIC SERVICES

  1. The Service Provider enables Product Sales Agreements to be concluded through the Shop.

  2. Electronic Services are provided in the Shop in accordance with these Terms and Conditions.

  3. The Service Provider is entitled to place advertising content in the Shop.

11. CONDITIONS FOR PROVIDING AND CONCLUDING AGREEMENTS FOR SERVICES BY ELECTRONIC MEANS

  1. The Electronic Service consisting in enabling an Order to be placed is free of charge.

  2. The agreement for the provision of an Electronic Service is concluded for a fixed term and terminates when the Order is placed.

  3. Technical requirements:
    a) a computer or other device with internet access,
    b) access to e-mail,
    c) a web browser,
    d) cookies and JavaScript enabled.

  4. The Service Recipient is obliged to use the Shop in a manner consistent with the law and good practice.

  5. The Service Recipient is obliged to provide data consistent with the facts.

  6. The Service Recipient is prohibited from supplying unlawful content.

12. CONDITIONS FOR COMPLAINTS ABOUT GOODS AND SERVICES

The Customer has the right to submit a complaint about purchased services or products if they find physical defects or non-conformity with the agreement.

How to submit a complaint
a) A complaint should be submitted by e-mail to: kontakt@pracowniagitar.pl or in writing to the registered address Pracownia Gitar.
b) The complaint should include:

  • first name and surname or company name,
  • contact details (e-mail address, telephone),
  • order number,
  • a description of the defect or non-conformity,
  • the expected resolution of the complaint (for example repair, replacement, refund).

Time for handling a complaint
a) Pracownia Gitar handles the complaint within 14 calendar days of receiving it.
b) The Customer is informed of the decision by e-mail or telephone.

Resolution of a complaint
a) If the complaint is accepted, Pracownia Gitar undertakes to repair free of charge, replace the product or service, or refund the payment, as chosen by the Customer and as technically possible.
b) If the complaint is rejected, the Customer receives the reasons for the decision.

Shipping costs
a) Where a complaint is accepted, Pracownia Gitar bears the cost of returning the defective product.
b) Where a complaint is rejected, those costs are borne by the Customer.

Complaints about services
a) If the Customer raises objections to a service performed, Pracownia Gitar undertakes to reassess and, where appropriate, correct the service within the scope of the complaint.
b) Complaints about services may be submitted within 30 days of their performance.

Additional information
All disputes arising from the complaint process are resolved amicably. If no agreement is reached, the Customer has the right to bring the matter before the competent court in accordance with applicable law.

13. BOOKING AN APPOINTMENT

Scope

  1. This section applies to services for which the Shop offers online appointment booking, and to registration for events organised by the Seller.

  2. In all other respects, the remaining provisions of these Terms and Conditions apply to services, in particular § 5 (methods of payment), § 9 (right to withdraw from an agreement for the purchase of a service) and § 12 (conditions for complaints).

Placing a booking

  1. Bookings are made through the form available on the Shop's website, 24 hours a day.

  2. In the form the Customer selects a service and an available day and time, and provides the data needed to perform the service and make contact: first name, surname, e-mail address and telephone number.

  3. A condition for placing a booking is acceptance of these Terms and Conditions and having read the Privacy Policy.

  4. After the booking is placed, the Customer receives an e-mail confirming its receipt. The booking then has the status pending.

  5. The booking is confirmed by the Seller, of which the Customer is informed in a separate message. The agreement for the provision of the service at the booked time is concluded when the booking is confirmed.

  6. The Seller may refuse to confirm a booking, in particular where the selected time is no longer available or where the scope of the service requires prior arrangements. In such a case the Seller contacts the Customer and proposes another time, and any payments made are refunded.

Available times

  1. Available times follow the opening hours of the workshop and the availability of the specialist performing the service.

  2. Service start times are selected in 15-minute steps.

  3. Bookings are made at least 3 hours before the selected start time. Individual services may require a different lead time, which is stated with the service.

  4. Times are available no more than 60 days ahead.

  5. During the time reserved for performing the service the specialist does not accept other bookings. Time needed to prepare the workstation may be added to the duration of the service.

Payment for a booked service

  1. The payment methods available for a given service are shown when it is booked. These may be: online payment before the appointment, traditional bank transfer, or payment on site at the workshop.

  2. If a deposit is required for a service, its amount is given before the booking is placed, and the Customer pays the remainder of the price no later than on the day the service is performed.

  3. Failure to pay within the time specified for the chosen payment method entitles the Seller to cancel the booking, after informing the Customer beforehand.

Changing and cancelling an appointment by the Customer

  1. The Customer may cancel a booked appointment no later than 24 hours before it takes place.

  2. Cancellation is made in the Customer panel on the Shop's website or by contacting the Seller: by e-mail at kontakt@pracowniagitar.pl or by telephone.

  3. A change of time is made by cancelling the existing booking and placing a new one, on the terms set out above.

  4. After the period referred to in point 1, cancelling the appointment in the Customer panel is not possible. The Customer may contact the Seller, who will arrange another time where possible.

  5. Where an appointment paid in advance is cancelled, the Seller refunds the payment within 14 days using the same payment method as the Customer, unless the Customer expressly agrees to another method of refund.

Cancellation of an appointment by the Seller

  1. The Seller may cancel a booked appointment for reasons beyond its control, in particular illness of the specialist or a breakdown at the workshop. The Seller informs the Customer promptly, using the contact channel indicated by the Customer.

  2. In such a case the Seller proposes another time to the Customer, and if the Customer does not accept it, refunds all payments made within 14 days.

Late arrival and no-show

  1. If the Customer arrives late, the service may be performed to a reduced extent, provided the workshop's schedule allows it. The price of the service does not change in such a case.

  2. Failure to attend at the booked time without cancelling the appointment beforehand is treated as cancellation of the service.

Registration for events

  1. Registration for events is open until the number of places stated in the event description is filled or until the stated registration deadline.

  2. If a waiting list is available for an event, the Customer may join it once the places are filled. If a place becomes available, the Seller informs the first person on the list and the place is held for them for 24 hours from the message being sent. After that time the place passes to the next person.

  3. Joining a waiting list does not amount to booking a place and involves no charge.

  4. Where a registration covers more than one participant, the Customer provides the details of the other participants. The Customer then declares that they have those participants' consent to provide that data and to pass on information about the registration to them.

  5. The provisions on cancelling an appointment apply to cancelling participation in an event, unless the event description states otherwise.

Customer account

  1. The Customer may create an account on the Shop's website. The account allows the Customer to view their own bookings and registrations, check the payment status and change their contact details.

  2. Creating and maintaining an account is free of charge and voluntary. Booking is also possible without creating an account.

  3. The Customer may give up the account at any time by notifying the Seller. Deleting the account does not affect bookings already confirmed or obligations arising from the law, in particular tax law.

14. FINAL PROVISIONS

  1. Agreements concluded through the Shop are concluded in Polish and in accordance with Polish law.

  2. In matters not covered by these Terms and Conditions, the relevant provisions of Polish law apply.

  3. Any disputes between the Seller and the Customer are resolved primarily amicably, and where no agreement is reached, by the competent common court.

  4. A Customer who is a Consumer may use out-of-court means of dispute resolution, including by applying for mediation or to an arbitration court. Detailed information is available from the Polish Office of Competition and Consumer Protection.

  5. These Terms and Conditions enter into force on the day they are published on the Shop's website and apply to Sales Agreements concluded from that day.